“Personal data” refers to any information, in any form, including audio or visual, relating to an identified or identifiable natural person. A person is deemed “identifiable” if they can be identified — directly or indirectly — by one or more specific elements of their identity (e.g. name, identification number, location data, online identifiers, or other factors specific to their identity) .

Which Personal Data Are Collected and Processed?

Clínica do Pêlo collects and processes, among others, the following personal data:

• For recruitment: name, email address, and CV;
• For provision of services: name, address, date of birth, telephone, mobile phone, email address, taxpayer number — as needed for billing of consultations and treatments at Clínica do Pêlo establishments.
• Additional data may be collected when necessary to provide requested services or products.
• Additional data may be collected when necessary to provide requested services or products.
• When browsing the website: information about the user’s device (e.g. IP address, operating system, browser) — for administrative purposes and aggregated analytics.

Clínica do Pêlo assumes that the data was provided by the data subject, or that he/she authorised its provision, and that such data is true and up to date.

How Are Your Data Collected?

Personal data may be collected via:

• Email
• Website;
• Application;
• Telephone calls;
• Postal mail;
• In person

Some personal data requested via the website are mandatory; lacking or incomplete mandatory data might prevent Clínica do Pêlo from providing the requested services or information. In each concrete case, the company informs about the mandatory nature of the required data.

Purpose of Data Processing

Your data are processed and used to populate a personal data file, which may be used by Clínica do Pêlo for the following purposes:

• Booking consultations/sessions
• Billing, refunds and verification of payment methods
• Marketing; providing information that may interest you
• Handling complaints and customer support
• Contact management
• Compliance with other legal obligations
• Market research, surveys, statistical analysis
• Recruitment

For the above purposes, Clínica do Pêlo may combine data collected at different times in order to update and complete such data.

With Whom Your Data May Be Shared

Data collected and held by Clínica do Pêlo may be transferred, in accordance with the principle of purpose limitation and confidentiality, to the following entities:

• Health professionals
• Subcontractors who process data on behalf of Clínica do Pêlo, under instructions and for the purposes defined by Clínica do Pêlo

Your Rights as Data Subject

Under the applicable Data Protection Law, you are granted the following rights:

• Right of access: to know whether your personal data are being processed.
• Right of rectification: to obtain correction of inaccurate, incomplete or out-of-date personal data.
• Right to object: to oppose processing of your personal data at any time. Unless there exist compelling legitimate grounds, Clínica do Pêlo will cease processing.
• Right to restriction: to limit how your personal data are processed.
• Right to erasure (“right to be forgotten”): you may request deletion of your data, when appropriate (e.g. when data are no longer necessary; when consent is withdrawn and no other legal basis exists; when data are processed unlawfully; etc.).
• Right to data portability: you may obtain and reuse your personal data for your own purposes, when applicable (except for clinical records subject to health-data confidentiality rules).
• Right to lodge a complaint with the national data-protection authority.

You also have the right to oppose data use for marketing purposes, including inclusion in mailing lists or information services. If you did not object at the moment of data collection, you may do so later by contacting us.

You may exercise these rights at any time, in writing or via email to geral@clinicadopelo.pt, or by writing to Estrada Calhariz de Benfica nº 9 B – 1500-121 Lisbon.

Data Retention Period

The storage and retention of your data depends on the purpose for which they are processed. When no specific legal requirement exists, data are kept only for the minimum period necessary to fulfil the purpose for which they were collected or processed, after which they are deleted.

Data Security

Clínica do Pêlo commits to ensure the security of your personal data. We adopted a set of technical and organisational measures to protect your data against dissemination, loss, misuse, alteration, unauthorised access or any other form of unlawful processing.

We demand from subcontractors and partners data-protection measures at least equivalent to those implemented by Clínica do Pêlo.

Despite our security measures, you as user are encouraged to adopt additional safety practices: use a secure, properly configured device and browser (updated, with firewall, antivirus and anti-spyware); ensure the authenticity of the websites you visit; avoid sites whose reputation you do not trust.

Protection of Minors

Access to and use of this website by minors under 16 years of age is prohibited unless authorised by a parent or legal guardian. Clínica do Pêlo assumes that, if a minor uses the site, the parent or legal guardian consents to the provision of personal data.

Adults responsible for minors are fully responsible for any data provided by the minor for requesting services. Additionally, there are software programmes which may restrict navigation via filters or content blocking.

Employment / Recruitment

If you send us an application form with your personal data or your CV, you are informed that, in accordance with Law 15/1999 on the Protection of Personal Data, your data will be used solely to contact you if we begin a new recruitment process matching your profile — and not for any other purpose. Your data will be stored in a file managed by Clínica do Pêlo.

Should we proceed with a selection process involving your profile, we will contact you. Meanwhile, we will keep your data for a period of two years, in order to contact you if needed. For data quality, we ask you to inform us of any changes to your data.

You may exercise your rights of access, rectification, erasure, opposition etc. at any time — via email (geral@clinicadopelo.pt) or postal mail (Estrada Calhariz de Benfica nº 9 B – 1500-121 Lisbon).

Cookies

Cookies are small text files stored on your computer that collect information about your device and your experience using the website. This information is used to record the number of visits and compile aggregate statistics about the website’s activity.

Types of Cookies (by provider):

• First-party cookies (managed by this domain/website)
• Third-party cookies (managed by other domains/websites)

Types of Cookies (by duration):

• Session cookies (temporary)
• Persistent cookies (stored permanently on your device)

Our website uses session cookies, first-party cookies, persistent cookies and third-party cookies.

Types of Cookies (by purpose):

• Technical cookies: necessary for website navigation, access to secure areas, completing purchase/order processes.
• Personalization cookies: remember settings like preferred language or region.
• Analytics cookies: monitor user behaviour anonymously to help understand how visitors use the website and compile aggregate reports.

When you use the website, you consent explicitly to the use of the cookies described above for the purposes defined.

You may configure your browser to reject cookies. However, refusal to accept cookies may prevent certain functionalities of the website from working properly.

At no point do we use cookies to collect personal data.

Cookies will not be used for purposes other than those described above.

Intellectual and Industrial Property

All intellectual and industrial property rights of all elements contained in this website — including trademarks, layouts, graphics, texts, images and documents belonging to Clínica do Pêlo — are protected under Portuguese and international law. Any total or partial reproduction of the website or its content is prohibited without the express written permission of Clínica do Pêlo.

Access to the website does not imply any waiver, transfer, license or assignment of such rights by Clínica do Pêlo, unless expressly stated.

All contents and images used on the site belong to Clínica do Pêlo.

Terms of Use

Accessing this website implies unconditional acceptance of these Terms of Use, which regulate access and use of the site to provide information about our products and services.

Using any content from this website for commercial distribution, transformation or communication is expressly prohibited. Clínica do Pêlo disclaims any liability for consequences or damages arising from such use.

Access to and use of this website and its contents is the sole responsibility of the user.

The content of this website, and specifically of the commercial offer and services, may be modified at any time at the discretion of Clínica do Pêlo.

Although Clínica do Pêlo endeavours to prevent interruptions or errors in access to the website, it cannot guarantee their absence.